OTHER SERVICES

Training with Client Social Services Tracker
We offer comprehensive training for all levels of your organization with experienced consultants, so that you can get the most out of your CSST investment.

Training is available in the following areas:

• Installation Planning / Deployment Preparation
• CSST User Training
• CSST Administration Training
• CSST Customization Workshop

Technical Support & more for your Social Services Software
We offer direct phone support for all CSST customers. Your issue will be handled by an experienced CSST applications engineer. In addition to CSST-specific issues we also offer services in computer networking, information security, telecommunications, and system hardware maintenance.

Maintenance
Due to the dynamic nature of regulations and funding requirements, we offer full maintenance contract services that provide your organization with frequent updates, software patches, upgrades, and technical support. We constantly make improvements to CSST based upon changes in regulations or reporting requirements in the social services industry, software user feedback, and workflow/efficiency studies.

Regular maintenance is essential in order for your organization to realize the full advantages of this investment, and to stay current with changes in reporting and regulations.

Functionality Customization
CSST can be customized to fit the individual needs of your department or state agency. Our seasoned staff of software developers can modify or design solutions to meet any requirements that you may have to supplement CSST's base functionality, provide functionality not currently available in CSST, or to work with other software you may already be using.

Data Migration
As a comprehensive social services software, CSST offers data translation services to integrate with your existing databases. These are undertaken on a case by case basis requiring a review and a description of the existing data structure, but under most circumstances all existing data can be moved into CSST.